Refund policy

Return and refund policy

You may request a return of an unused physical product within 60 days of delivery. For a change-of-mind return, include the accessories and physical items supplied with the product. If you purchased a kit or bundle, return the complete physical kit or bundle unless we agree to a partial return. You cover return postage for a change-of-mind return.

How to start a return. Email hello@jablabs.shop with your order number and the item you wish to return. We’ll send the correct return address and packing instructions. Please contact us before mailing your package so it reaches the right facility. Keep your tracking receipt.

If something is wrong with your order. If a trainer or accessory arrives damaged, is defective, is missing, or differs from what you ordered, email us with the order number and a description of the issue. A photo is helpful when the issue is visible. If you think a product is unsafe, stop using it and contact us. We’ll work with you on a replacement, missing part or refund. We cover any return postage we require for an incorrect, damaged or defective item. Opening or trying an item to discover a defect does not disqualify your request.

Refunds. We’ll inspect the return and email you the outcome. For eligible returns, we’ll issue the refund to your original payment method within 10 business days of receiving the package. Your payment provider may need additional time to post it. Digital guides included at no extra charge have no separate refund value. If your download link fails, email us and we’ll help restore access.

Cancellations. Email us promptly if you want to cancel. If we can stop the order before shipment, we’ll cancel it and refund your payment. For orders already shipped, the return process above applies. This policy preserves all rights you have under applicable consumer law.