Shipping policy

Shipping policy

Standard shipping is free for orders placed through our store. We ship orders within two business days after payment is confirmed. Business days are Monday through Friday, excluding holidays. “Ships” means we hand the package to the carrier. Delivery takes additional time and depends on your destination and the carrier.

Checkout shows whether we ship to your address. After shipment, we’ll email your tracking information. It may take time for the carrier’s first scan to appear. If you need help finding a tracking update or your package shows as delivered but hasn’t arrived, email hello@jablabs.shop with your order number. We’ll check the shipment and help resolve the issue.

If we cannot ship within two business days, we’ll contact you with an updated timeline. You can agree to the delay or cancel the unshipped merchandise for a full refund. If we don’t receive your agreement to wait, we’ll cancel and refund the unshipped merchandise.

For an address correction, email hello@jablabs.shop with your order number as soon as possible. We’ll confirm whether the change can still be made.